Concerns not Addressed?
It is our priority to positively respond and address any concerns you may have at the earliest. To ensure this, our team is continuously working to provide you the best of support though a few concern/issues that are complex in nature may require additional time to resolve.
In the unlikely event that your concerns are not addressed satisfactorily, you could communicate directly to higher authorities. To facilitate and better manage this we have aligned a structure to aid communication.
Communication structure for concerns not addressed satisfactorily:
- Level-1: Head of Customer Support: cshead.reliancedigital@ril.com
- Through this channel you could communicate directly to the head of Customer Support
- While writing, please do quote original date of raising the issue and allied resolution offered by our customer support team
- We value every communication sent and look forward to speedily resolve it.
- Please allow 24-48 hours for a resolution
- Level-2: CEO: BM.Bade@ril.com
- This is the final level to redress grievances that have already been conveyed to the head of customer support
- While writing we encourage you to quote the communication and allied resolution offered in earlier stages so that we get a holistic view
- We value your time and are committed to ensure your satisfaction in all your interactions with us
- Please allow 24-48 hours for a resolution